How Do I Log In?

November 19, 2017

treehouseadmin

The first time you log in, you will use the username and password that you entered when you signed up for Patriot Software.

On the Patriot Software website, look at the top right corner and click on LOGIN. The LOGIN page will ask for your username and password. Type, click, and you’re in!

Username Reminders and Password Rules

Case-Sensitive? Your username IS NOT case-sensitive, so you don’t have to worry about typing uppercase vs. lowercase. (For example, username “SAMPLE,” will work just as well if you type “sample” or “sAMple.”) Your password IS case-sensitive, so each letter must exactly match your designated password. If your password is not working, check your caps lock and be sure it is off.

Password Rules. You can choose your own password as long as it is at least 10 characters long. You can combine numbers, special characters (e.g., “&” or “#”), and/or letters to create a safe, unique password.

NOTE: For accessing your Patriot Software account, you cannot have multiple usernames and passwords. There is one username and one password per company account.

What if I forget my Username?

On the LOGIN page, you will click “Forgot Username?” if you are unable to remember your username. That will take you to the “Forgot Username?” screen, where you will enter the email address you have on file under the Dashboard > Manage Login Information > Change Email tab. Then just watch for an email message from Patriot; it will contain your username.

What if I forget my Password?

This is a little different than forgetting your username, because you will be asked to create a new password if you cannot remember the old one. Start with the LOGIN page…

On the LOGIN page, you will click “Forgot Password?

You will type both your email address and username, matching the ones we have in our records. Watch for an email message from Patriot. There will be a link in the email message.  Follow the link to enter a new password.  You will type in a revised password (10 character minimum).

NOTE: If you do not respond within one hour, you will have to start all over again with the “Forgot Password?” page.

On the other hand, perhaps you will remember your password before you get around to setting a new password. In that case, just disregard the email message.

Final Reminders

It’s good idea to change your password regularly, so you will just go to Dashboard > Manage Login Information > Change Password to reset your password.  You can also change your username, if needed, on the Change Username tab.

If you have any questions about logging in, call our Customer Support team at 877-968-7147 (toll-free) for assistance.

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