Employee Portal Help

Your Employee Portal Software questions answered here

Employee Portal Login FAQs

Q. How do I know my username and password?
A. Your employer may send you an email invitation to sign up to use the employee portal.  You will create your own username and password to access the portal.  If you have not received an invitation, please contact your employer.

Q:  What do I do if I forgot my username?
A:  On the employee portal login page:  https://www.mypatriot.com/  Click “Forget Username?”  Enter the email address on your record, and your username reminder will be emailed to you.  If you don’t remember your email address or need to change it, please contact your employer.  Your employer can change your email address to recover your username, if needed.

Q. What do I do if I forget my password?
A. On the employee portal login page:  https://www.mypatriot.com/  Click “Forget Password?”  Enter your username and email address on your record.  Steps to reset your password will be emailed to you.  Due to security reasons, your employer will not be able to look up or reset your password for you.  Your employer can add or fix your email address, if you’re having issues receiving the reset email. If you don’t receive an email, please check with your employer to see what email address is used for your portal.

Q. How do I change my password?
A. If you know your password and want to change it, log in and click “Manage Login Info” on the Home page, and click the “Change Password” tab. Enter your current password and your new password, and click Save.  

Q. Can I change my username?
A. If you need to change your username, log in and click “Manage Login Info” on the Home page, and click the “Change Username” tab.  Enter your new username and click Save.  You will be automatically logged out and you must log in with your new username.  If a username has already been used, you will see a message to choose another username.

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Multifactor Authentication for the Employee Portal

What is MFA?

Multifactor Authentication (MFA)  is a powerful tool in safeguarding your online presence. By understanding its principles, implementing it across your accounts, and staying informed about the latest developments, you can significantly reduce the risk of unauthorized access and protect your digital identity.

Remember, your security is in your hands. Implement MFA today and fortify your defenses against cyber threats.

How to Set Up MFA in the Employee Portal

You will need to add MFA in the form of two different methods for verification purposes: text or email. This can be in any combination, as long as they are different. 

Once you have entered the verification method you will need to enter the code sent you. For instance, if you enter a cell phone number for text MFA, you will need to enter the number we send to you. This should be immediate. The same is true for email. 

The verification code will expire in 15 minutes. If the code has expired, you can reenter the verification method once again to generate a new code or you can resend the verification code to your method by clicking the “Resend code” link. 

You will be able to choose, “Remember this device for 90 days” to prevent the need to enter an MFA code each time you log in.

If you lose access to your phone or email you have used for authentication purposes, please contact your employer or payroll admin to reset your MFA.

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