Additional Support

June 3, 2015


Need 1099 or Accounting Help?

Check out our Accounting Help Center

Free, Routine Support Options

Call Us Toll Free
Our phone number (877) 968-7147 is listed on every page of our software. Our USA-based support team will answer your questions on how to use our software during our normal business hours Monday – Friday 8 a.m. – 5 p.m.

Video Tutorials
We have embedded short video tutorials throughout our software for your convenience.

Written Help Articles
There are many written help articles in our online Help Center that provide explanations and step-by-step instructions. These question mark icons are embedded throughout our software, linking you to the appropriate help articles.

We provide brief “Hints” on the top of most pages within our software. These Hints answer the most basic questions like… ”What the heck is this?” And of course, the Hints can easily be turned off at any time.

Real Time Chat
You can do a real-time Chat with our Customer Support team during normal business hours Monday – Friday 8 a.m. – 5 p.m. Just click the blue Chat bar at the bottom of most pages.

At the top of each page of our software, we offer a convenient method to Email our Customer Support team your questions. And of course, you’re always welcome to email our Customer Support department directly (

Need Payroll Help?

Check out our Payroll Help Center

Paid, Premium Support Options

Our Premium Support option is available in those rare situations when you want to hire an expert to “bail you out” of a tough situation.


  • If you’ve totally messed up your payroll, and you’ve caused your payroll taxes to be all wrong…We can tell you exactly how to fix your problem yourself, or we can fix it for you.

Premium Support is optionally available to you on a pay-as-you-need-it basis . We never charge for Premium Support without having your permission in advance. And, you have complete control over how much of our time you wish to use, so that you’re never charged for time that you did not authorize.

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