Payroll Help

Your Payroll Software questions answered here

Why Was My Credit Card Charged After I Cancelled?

In this article:

Quick answer

Patriot usually charges customers on the first of the month for services used in the previous month. You may also still be billed if your software subscription remains active.

Why Did I Receive an Invoice from Patriot?

If you were not expecting an invoice from Patriot on the first of the month, there are usually two reasons:

1. Patriot bills after the service month

Patriot charges in arrears for software services the following month of active service.

  • How arrears billing works: On the first of each month, we review your account active service, and the number of employees and contractors paid, if applicable. We then charge the credit card on file on the first of the month.
    • Example: A charge on February 1 usually covers services used in January.
  • Your invoice may include:
    • the number of days your software products were active
    • the number of employees paid, if applicable
    • direct deposit fees for wire transfers, or instant payments
    • amended return fees

This list is not all-inclusive list.

2. Your software subscription is still active

All Patriot software products include a monthly base fee. If your software subscription is still active, you may still be billed even if you did not use the software during the month.

How Do I Check If My Software Is Still Active?

To view your active software subscriptions:

FAQs

How do I stop monthly billing from Patriot?

You need to cancel the active software subscription in your account settings.

Why was I charged on the first of the month?

Patriot charges customers on the first of the month for active software services (and paid employees if applicable) in the previous month.

Does a Patriot invoice on February 1 cover February?

No. A February 1 invoice usually covers services active software services in January.

Why did Patriot bill me if I did not use the software?

You may still be billed if the software subscription was active during the month. Our software includes a monthly base fee in which you get unlimited use.

How does arrears billing work?

Billing in arrears means you are charged after your service month, not before.
Patriot charges you on the first of the next month for that past month’s active service days and employees or contractors paid, if applicable.

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