How to Verify a Business Bank Account Manually

Background

If you are a Full-Service Payroll customer, you will need to verify your bank account information in order for Patriot Software to debit your bank account for taxes. In most cases, Patriot’s instant bank account verification will get you set up. However, some banks and credit unions are not included in the list of financial institutions that can be instantly verified. In this case, you will need to manually enter your bank account information.

Important! You will need a business or commercial bank account to use direct deposit or Full service payroll.

There are some banks and credit unions that are not included in the list of financial institutions that can be recognized by Plaid for instant bank account verification. In these cases you will need to enter you bank account information manually and look for a test deposit and withdraw from Patriot.

Step 1: Enter  a New Bank Account

1. Go to Settings > Payment Settings > Bank Account Info.
2. Click the “Manually enter your bank information,” if you are entering a bank account for the first time.
   • Click the edit link beside the Current Bank Account info if you are updating your bank account information.
3. Enter your 9-digit bank ABA Routing Number, Account Number, and Account Type (checking or savings)
4. Check the agreement box to authorize Patriot to deposit and withdraw a small amount to verify your bank account access.
5. Click Update Bank Account.
6. Patriot will deposit and withdraw a small amount (test pennies) to verify we can deposit and withdraw from the bank account you provided.
7. Write down the amount of the deposit and withdraw Patriot used to test the bank account.
8. If you have a debit block on your account, please be sure to whitelist Patriot’s ACH ID.
9. The software will notify you for the expected date of the deposit and withdraw (usually the next banking day, as long as you entered your account info before 8 p.m. Eastern Time). 

Step 2: Verify the Business Bank Account

1. Confirm the amount deposited and withdrawn by calling your bank or logging into your online bank account activity statement.
2. The activity will appear in your bank statement as “Patriot Software ACCTVERIFY”
   • If you see no activity in your bank account after three banking days, you can cancel the pending verification on the Bank Account Info page and re-enter your bank account info to start a new verification.
3. When you know the dollar amount, log into Patriot Software and enter the deposit/withdrawal amount in the field provided. This will show as a pop-up after the test transaction has been completed once you log in. You can also go to Settings > Payment Settings > Bank Account Info to enter the amount.
   • For amounts under one dollar, enter a zero before the cents. For example, if the amount is $0.53, enter 0.53. Once you enter the correct amount and all other required information, you will be free and clear to run payrolls.
4. If you enter the wrong amount, Patriot gives you two more chances to enter the correct one. If after three tries you have not entered the correct amount, please re-enter your bank account to start a new verification.
5. If over 60 days have passed and you have not verified your account, you will need to re-enter your bank account info and begin the process again.

Step 3: Upload Documents

1. You may need to upload a copy of your commercial/business bank account statement for Patriot to verify your account as well. We’re sorry but we cannot accept personal bank accounts.
2. Occasionally you will need to upload a proof of Federal EIN:  If our team is not finding your information or finding conflicting information using our third-party identification tools, you may be asked to upload documentation confirming your 9-digit business federal employee identification number. 
3. If you do not have a bank statement showing that the bank account is a commercial bank account, you can submit a letter from your bank. The letter should be on bank letterhead and contain the following:
   • Bank name
   • Company name/owner’s name
   • Account type and account number
   • Date
   • Name and phone number of banker signing the letter

To change your bank account later, you will follow the same steps. 

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