You can void a customer payment either from the Customer Payment History report, or on the individual customer Payments page:
Reports > Accounting > Customer Reports > Payment History
Accounting > Your Company > Customers > Customer Name > Payments
- Select the customer and date range and run the report to find the payment you want to void.
- At the bottom of the payment, click the “Void” link.
- A confirmation page will show, asking “Are you sure you want to void this customer payment?” Choose Yes to void the payment. Choose No to return to the Payments page.
- Voided customer payments will appear in the customer’s payment history at the top of the payment, and the date voided. Your Activity By Account report will show the voided customer payment as a withdrawal from your account balance.