Voiding a Customer Invoice

You can void an invoice you created for a customer, as long as the invoice has not already been partially or fully paid. You can find the customer invoice in three places:  The Invoice Detail report, the Invoices Report, or on the individual customer record:

Reports > Accounting > Customer Reports > Invoice Detail
OR
Reports > Accounting > Customer Reports > Invoices
OR
Accounting > Your Company > Customers > Customer Name > Invoices

1. If you don’t see the invoice on the page, select the date range and run the report to find the invoice you want to void.
2. At the bottom of the invoice, click the “Void” link. This void link will only appear if the invoice has not been partially or fully paid.
3. A confirmation page will show, asking “Are you sure you want to void this invoice?” Choose Yes to void the invoice. Choose No to return to the Invoice Detail report.
4. When you void an invoice, you will see on the Invoice Detail report that the invoice was voided, and the date the invoice was voided.  Your account balances won’t be affected, since the invoice wasn’t paid.