Setting Up Multi-Factor Authentication in Patriot Software
Background
The security and confidentiality of your data in Patriot Software is of utmost importance to us. Multi-Factor Authentication (MFA) is a secure way to authenticate your Patriot account and adds an additional layer of protection when you log into your account. As a Patriot customer, you will need to enter an authentication code to verify your identity when you log into the software. You’ll receive the code either by cell phone text or email. Message and data rates may apply for text messages.
If you have already set up Multi-factor Authentication, but are having issues getting logged in, please check out our help article, “Troubleshooting Multi-factor Authentication (MFA).”
Setting up Multi-Factor Authentication in Patriot
When you log into your Patriot account, you will be asked to enter your cell phone number. You will be sent an authentication code in a text message that you will need to enter on the login screen to continue logging in. In the event that you do not have a cell phone, you may enter your email address, and we will email your authentication code. Keep in mind that receiving the code through email is not as secure as receiving a text on your cell phone, so we recommend you use your cell phone when possible.
You have the option to remember the device you are using, whether it be a desktop computer, laptop, or cell phone, for 30 days. You will not be required to enter an authentication code during this period, unless you clear your web browser cache.
Saving Your Recovery Code
When you first set up MFA, you will be given a recovery code. Keep your recovery code in a safe place in the event you do not have access to your cell phone or email and need to log in to your Patriot account. This recovery code will not expire until it is used. You can also generate a new recovery code under the MFA Settings page.
Logging in with MFA
After you enter your username and password on Patriot’s login screen, you will be prompted to enter your authentication code. We will text or email your authentication code immediately for you to enter. Check your cell phone or email.
If you need a new code texted or emailed to you, click “Resend Code.”
If you do not have access to your primary cell phone or email, click “Recovery Options.” Choose “Recovery Code” to enter the recovery code you were already given. If you have added a backup phone number or email, you can choose to receive the code through your backup method.
To Change Your MFA Settings
Go to Settings > Manage Login Info > Change Multifactor Authentication tab.
- You can change your primary method for receiving the code, either cell phone or email. Click the “edit” icon at the end of the row.
- You can generate a new recovery code.
- You can add a backup cell phone number or backup email address that you can use to have the authentication code sent.
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