Texas Workforce Commission Account | Granting TPA Access to Patriot

Available for: Patriot Payroll Full Service only. Applies to employers doing business in Texas.

If you are a Full Service Payroll customer with employees in Texas, you must grant Patriot access to your Texas Workforce Commission (TWC) account before Patriot can pay and file your Texas state unemployment (SUI) taxes on your behalf.

Definitions:

• TWC (Texas Workforce Commission): The Texas state agency that administers unemployment insurance taxes for employers. Texas employers pay State Unemployment Insurance (SUI) taxes to the TWC.
• TPA (Third-Party Administrator): A company, like Patriot Software, that is authorized to act on behalf of an employer to file and pay state taxes. You must explicitly grant TPA access through the TWC online portal before Patriot can act on your behalf.
• SUI (State Unemployment Insurance): A payroll tax paid by employers to fund unemployment benefits for workers who lose their jobs. Texas SUI taxes are filed and paid to the TWC.
• TWC Account Number: Your unique employer identifier assigned by the TWC when you register as a Texas employer. You will need this number to complete the TPA access process.

Step 1: Submit the Texas SUI Authorization Form in Patriot

Before Patriot can request TPA access on your behalf, you must complete the Texas SUI Authorization form inside your Patriot account.

1. Log in to Patriot and l
2. Go to Settings > Tax Service Settings > Federal and State Forms, or as prompted from the missing information link in the software.
3. Complete the steps listed in the Texas SUI Authorization.
4. Check the box that reads, “I have completed the above steps for Patriot to file on my behalf. steps”
5. Once submitted, Patriot will initiate the TPA access request with the TWC and you will receive an email from the TWC. Follow the steps in the email to approve our request.

How do I know if I am the administrator on the TWC account?

1. Log in to your TWC account.
2. Look for a User Admin tab in the navigation header at the top of the page. If this tab is visible, you are set up as the administrator and can proceed to approve Patriot’s request.

3. If you do not see the User Admin tab, follow these steps to establish yourself as the administrator:

1. From the home screen, select Request Employer Access.
2. Enter your company’s TWC account number.
3. If TWC displays the message “A message has been sent to the account administrator email address on file,” it means another person is already set up as the administrator for your company. Contact that person to request access — or have them approve Patriot’s TPA request on your behalf.
4. If no administrator is set up yet, TWC will prompt you to enter the date from your Employer Liability Notice (the letter TWC sent you when you registered as an employer). Enter the date and click Submit. You will then be established as the administrator.
   
5. 

Step 2: Approve Patriot’s TPA Request in the TWC Portal

After Patriot submits the TPA access request, TWC will send an email notification to the administrator email address on the TWC account.

1. Click the link in the email to review and approve the request.
2. When approving the request, make sure to check all three of the following permissions so Patriot can fully manage your SUI filings:
   • Manage Wage Reports
   • Make Payment
   • View Payment
3. Click Submit after selecting all three permissions.
4. Patriot will be notified once you submit, and our team will finalize TPA approval on our end.

What If I Haven’t Received the Email from TWC?

If you submitted the Texas SUI Authorization form in Patriot but did not receive an email from TWC, you can approve Patriot’s request manually:

1. Log in to your TWC account.
2. Click the User Admin tab.
   
3. Select Applicant List
   
4. You should see Patriot Software in the list of applicants. In that row, click Review.
5. Select Approve.
6. Check the boxes for Manage Wage Reports, Make Payment, and View Payment permissions.
7. Click Submit.
8. Once this is submitted, Patriot will be notified and we will approve the TPA on our end.

What If I Don’t Have a TWC Account Number Yet?

New employers sometimes cannot register for a TWC account number immediately. The state may require you to have paid wages for a certain period before an account is issued.

If this applies to you:

1. Submit the Texas SUI Authorization form in your Patriot account anyway.
2. Contact Patriot Support by chat, email, or phone. Our team can bypass the TWC account number requirement temporarily so your payroll setup is not blocked.
3. Once you receive your TWC account number, contact Patriot Support again so we can complete the TPA access request and begin filing your returns.

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