Payroll Help

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Failed Identity Verification

Background: Why do I need to verify my identity?

Banks are required to take steps to “know your customer” (KYC) following the Patriot Act of 2001. The act requires financial institutions to comply with the Customer Identification Program. Because Patriot transfers money from bank to bank on your behalf, we are required to perform due diligence to verify who you are.

To do this, we utilize a third party to verify the business owner’s identity by asking for basic information and Social Security number.  

I failed my identity verification. What now?

If you failed the identity verification but all of the information is correct, you can spot-check a few things:

  • If you recently moved, try your old address and see if the information matches and passes.
  • Be sure to use the home address and not the business address of the business owner.
  • Check for spelling and zip code errors.

After three failed attempts, a driver’s license will be required for the identity verification, although you can upload it after any failed identity verification attempt.

Just snap a clear picture of the business owner’s driver’s license with your phone and upload it in the software. (We prefer colored pictures to black and white scanned images.)  Our Risk Assessment team will review the driver’s license and email you as soon as it is approved or if more information is needed. You can continue through the setup process in the meantime.

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