Submitting Reimbursements for NSF or Overdraft Fees

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Submitting Reimbursements for NSF or Overdraft Fees

If your employees incurred Non-Sufficient Funds (NSF) or overdraft fees due to the SVB closures, Patriot has a form you can fill out for reimbursement consideration. Reimbursements are for fees related to delayed direct deposit payrolls due to the SVB bank closure on Friday, March 10, 2023.

Patriot will send a check to employers, who will then, in turn, reimburse employees.

Here’s how to be considered for reimbursement:

Option 1 for Employees

  1. Employees can log into their employee portal at https://mypatriot.com/Account/Login 
  2. On the Home page, only for employees at companies who were potentially impacted, an “Overdraft Fee Reimbursement Request” banner will be visible. Click “Start.” 
  3. Enter the date of the fee, amount, and upload a screenshot or any supporting documentation.  Please be sure to include the bank name and the overdraft/NSF fee.
  4. Click Submit.

Option 2 for Employers

If the employee or contractor has given you the details of their bank fee, including a screenshot with the bank name, you can enter this on behalf of the employee/contractor in your Patriot account.

  1. Employers/Administrators log into your account.   
  2. On your Dashboard, for businesses who were potentially impacted, an “Overdraft Fee Reimbursement Request” banner will be visible. Click “Start.” 
  3. Select the employee or contractor from the dropdown list.
  4. Enter the date of the fee, amount, and upload a screenshot or any supporting documentation.  Please be sure to include the bank name and the overdraft/NSF fee.
  5. Click Submit.

Patriot will receive and consider your employee’s reimbursement request.  We will only approve submissions if they meet the following requirements:

  • The employee was included in a delayed payroll
  • The uploaded documentation shows the NSF or overdraft fee
  • The NSF fee was incurred between 3/10/23 to 3/17/23

If approved, employers will receive an email with details of the employee and contractor amounts to be reimbursed. The total reimbursement amount will be sent by Patriot.  In turn, employers will reimburse the fee to the employee or contractor. How you reimburse the employee (paper check, in their next payroll, etc.) is up to you.

If you choose to reimburse in a payroll, use a non-taxable money type, either one you have already created to pay expense reimbursements, or you can create a specialized money type called “Bank Fee Refund” or similar.  To pay the reimbursement, you could include the money type with their regular payroll or pay on its own. 

If your employee does not have access to their employee portal, you can send them an invitation. After being invited, employees access their employee portal on www.mypatriot.com or www.payrolltime.com, which is the non-branded employee portal for employees of co-branded customers.

Your feedback will not receive a reply. If you have a specific issue, please reach out to our support team here.

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